How to provide feedback

You can provide feedback, good or bad about our services or a member of staff

Please provide feedback by:

  • Using our feedback form in the Useful Forms section below
  • Telephone: 0300 303 8588
  • Email:
  • Letter: Customer Services, Cannards Grave Road, Shepton Mallet, BA4 5BT
  • In person at the Council Offices, Cannards Grave Road, Shepton Mallet, BA4 5BT

Please provide the information listed below when making your feedback, which will assist us in resolving the matter:

  • Name
  • Address
  • Telephone number
  • Email address (where applicable)
  • If you are complaining on behalf of someone else please provide their details
  • The relevant service area
  • Any relevant reference numbers
  • Details of your feedback
  • Any action you would like us to take

The council will deal with feedback quickly, efficiently and in a fair and honest way. The making of a complaint will not affect the nature of the service provided to an individual.

On receipt of your feedback we will endeavour to produce a full response within 10 calendar days. Occasionally it may take longer to provide a response, in which case you will be advised of the reasons for the delay, and when you can expect a full response.

The feedback form and guide can be found below.