Compliments, Comments and Complaints

If you are happy with the council please let us know. However we appreciate that no matter how hard we try there are bound to be occasions when you are not happy with the service you have received. The council welcomes complaints as a way of gaining feedback from our customers. Your feedback is actively used to improve our services.

All feedback will be logged, regardless of the way in which it was received to improve service delivery, where relevant.

Regular reviews of the system will be undertaken to ensure feedback is actioned promptly and lessons taken into account in service improvement.

Quarterly reports will be prepared for Mendip District Council's Cabinet and Scrutiny Board Meetings on the performance of each department in responding to feedback as well as the nature of the feedback received, the actions that have been taken and the lessons that have been learnt.

You can provide feedback, good or bad about our services or a member of staff
We will always aim to provide a satisfactory response to your complaint. In the event that you are not satisfied with the response please let us know by:
Information on challenges and appeals that are not accepted as a complaint.
Mendip District Council require you to complete the downloadable form on this page for any claims against the Council.