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Customer Satisfaction Survey, Strategies and Policies

Customer Satisfaction

Customers are invited to complete our satisfaction surveys to tell us what you think of our service.

pdf icon Housing Options Quarterly Survey Report [97kb]

Please contact us if you would like a paper copy of either survey.

Service Standards

Our service standards explain what you can expect from us


Housing Strategy

Thepdf icon Housing strategy [1Mb]  sets out this council's priorities including:

  • Preventing homelessness
  • Making better use of existing housing stock
  • Increasing the supply of well designed and affordable housing
  • Improving partnerships and building community engagement

Our has been influenced through consultation and feedback via questionnaires, face-to-face interviews with key stakeholders and engagement with members, parish councillors and residents to produce a strategy which is truly reflective of housing needs in Mendip.

Somerset Homelessness Strategy 2017

The pdf icon Somerset Homelessness Review and Strategy 2017 [1Mb] sets out the strategic goals for the five Somerset housing authorities. The strategy identifies four priorities that will drive forward the homelessness agenda in the coming years in Somerset.  They are:

  • Priority 1:  Support the transition in services required by the Homelessness Reduction Act 2017 to reduce and prevent homelessness
  • Priority 2:  Support clients to remain in their existing accommodation where appropriate
  • Priority 3:  Support clients to access suitable and affordable alternative accommodation where appropriate
  • Priority 4:  Continue to build and maintain strong working partnerships to deliver cost effective and responsive services

Empty Homes Strategy 2017-2020

The Empty Homes Strategy aims to engage with owners to bring empty properties back into use through the provision of advice, support and formal action where necessary.

The policy can be viewedpdf icon here [425kb] 


Safe and Healthy Homes Policy

The policy states how the council will assist residents to make essential adaptations and repairs to their homes so they can be lived in safely. 

The policy can be viewed pdf icon here [397kb].

Housing Enforcement Policy

The pdf icon Housing Enforcement Policy [552kb] explains how the council will use its powers to ensure that residents live in safe and healthy homes. Included as part of this policy is the pdf icon Financial Penalty Policy [324kb] and pdf icon Statement of Principles for determining a penalty charge [381kb] under the smoke and carbon monoxide alarm regulations and property redress scheme.

Private Sector Housing Fees

pdf icon PSH Fees [42kb]

ECO Flexible Eligibility

pdf icon Statement of Intent [269kb]