The purpose of investigating food complaints is to determine the cause of the complaint, and to determine whether any food business involved in the manufacture, distribution or sale of the food has breached food safety legislation.
If you would like to make a complaint about a food premises in Mendip or if you have bought an item of food that you believe is contaminated in some way, we will consider the significance of the complaint and determine whether it is likely to be serious enough to warrant an investigation e.g.
If your complaint relates to a food item, please save the food in its original container and keep the receipt for the food if you have one. If the item of food is one of a number of units (e.g. one carton of yogurt from a pack of four) it is useful to have these as well.
Certain food complaints are investigated by Trading Standards :
If you think you have a complaint like this, you can contact Somerset Trading Standards on 08454 040506.